More time for
your clients.
Bloc gathers repair details and prepares messages for review, giving your managers more time for owners and committees. Put that time into better service and lasting client relationships that strengthen your agency’s long-term value.
Start with a scoped rollout across selected buildings. Costs agreed before you proceed.
Give every client
a clear answer.
When an owner calls, your manager can see the repair history and what needs attention. Reports, decisions and trade replies stay with each building, so your team can explain where things stand without searching through inboxes.
Keep the next step clear.
Storm drain repair
Harbour Plumbing · $1,240 approved. Friday, 9–11 am proposed.
- Owner report received in WhatsApp
- Owner approval recorded
- Work order sent to Harbour by email
Follow through on the next step.
See which cases are waiting on a reply or decision. Managers have the context to act and keep owners informed.
Keep approvals accountable.
Managers review prepared communications within their permissions. Spending and contractor appointments follow the required owner and committee approvals.
Keep your existing systems.
Keep your platforms for accounts, levies and established reporting. We scope maintenance integration around the access your current systems provide.
Give relationships
the attention they need.
A day spent chasing photos, quotes and approvals leaves little room to check in with a committee or talk through an owner’s concern. Bloc gathers the details and prepares the next messages, leaving more of your managers’ time for attentive customer service.
Make time to check in.
Use time saved on routine coordination to call a committee, listen to what is working and work through concerns before the next meeting.
Make answers easy to find.
Owners can follow repair updates and respond to decisions through email, connected WhatsApp or the dashboard. They can see progress without every question becoming another call to your team.
Keep service consistent.
When a manager is away or a portfolio changes hands, an authorised colleague can pick up the case history. Clients can continue the conversation without explaining the repair all over again.
Stay on top of repairs
between client visits.
Check a case before returning an owner’s call or review a prepared trade message in WhatsApp between visits. Managers can keep work moving while they are out seeing clients, with the same case record available at their desk.
Managers review prepared communications within their permissions. Owner approvals and trade replies stay with the job across WhatsApp, email and the dashboard.
Build lasting value
through better service.
Give managers time to follow through on concerns and keep committees informed. That attentive service can strengthen client loyalty and the long-term value of your agency.
Your team keeps the client relationship and chooses its contractors, with spending decisions subject to the required approvals. Agency branding is available as an optional add-on, with setup agreed before activation.
- Optional agency WhatsApp identity and reporting email domain
- Managers assigned to the buildings they manage
- Spending and appointment approval controls retained
- Owner and manager responsibilities kept separate
Start with
3–5 schemes.
Enrol a few schemes at the standard monthly tariff and use Bloc on live maintenance cases before expanding. Add your managers, existing trades and approval rules. Optional agency branding and any bespoke integration have separate costs.
Get started with your agencyPrepare your first schemes
- 3–5 schemes using live maintenance cases
- Standard Bloc channels or the optional agency branding add-on
- Manager access for the schemes they administer
- Existing trades and approval rules configured
- Team access through the dashboard and connected WhatsApp
- Review your maintenance workload before expanding
Bespoke integrations and additional rollout services are scoped and quoted before you proceed.
The same building tariff
across your portfolio.
per month
+ $3 per habitable lot / month
One software subscription per scheme, including manager access and routine messages. Repair work and professional services are separate. Prices exclude GST where applicable.
Add your agency’s reporting channels.
Optional agency branding costs $99 per agency per month plus $499 one-time setup. It covers one WhatsApp identity and one reporting email address on your domain or a dedicated subdomain, with availability and setup agreed first.
Bespoke integrations and additional rollout services are quoted separately. All prices are in AUD, excluding GST where applicable.
Get started with your agencyQuestions from strata managers.
Something else on your mind?
Talk to Jason, Bloc’s founder
How will we know whether Bloc is worth it?
Agree a baseline before rollout for manager time spent on routine maintenance, repeated owner enquiries and cases waiting for action. Review those measures alongside feedback from your committees and the time your managers have for client conversations. Compare the change with software and setup costs before you expand. The results depend on your workload and adoption.
Will owners see our agency’s brand?
Agency branding is an optional add-on covering one WhatsApp identity and one reporting email address on your domain or a dedicated subdomain. It costs $99 per agency per month plus $499 one-time setup, excluding GST where applicable. Account eligibility, approvals and domain setup are confirmed before activation. YourAgency in the examples is fictional.
Will we need to replace our strata software?
Keep your existing platforms for accounts, levies and established reporting. Bloc focuses on maintenance coordination and the owner conversation. Integration with StrataMax, Strata Master or another system is scoped against available APIs, vendor permissions and any access fees before we commit to it.
Who controls spending and contractor appointments?
Your authorised people retain those decisions. Bloc helps gather information, prepare messages and coordinate approved work. The rollout maps your approval process, preferred trades and escalation needs; managers work within their assigned permissions.
What does adoption involve for managers and owners?
We set up the service with your team and start with selected schemes. Managers use the dashboard and supported WhatsApp actions; owners join their building and connect their preferred supported channels. Introductions, training and any integrations form part of the agreed rollout scope.
Can we keep our preferred trades?
Yes. Start with the contractors your agency already uses. Where your existing system allows it, we can scope importing trade details. Managers review recipients and prepared requests before sending.
What are the costs?
Software costs $29 per scheme plus $3 per habitable lot, per month. Agency branding is optional at $99 per agency per month plus $499 one-time setup. Bespoke integrations and additional rollout services are quoted separately. All prices are in AUD, excluding GST where applicable. Repair work and professional services are separate.
Build an agency
clients want to stay with.
Give your team room to deliver the service that builds lasting relationships. Start with selected buildings and assess the difference to your managers’ time and your clients’ experience before expanding.
Get started with your agency