Terms of service.

Who these terms apply to

Bloc is a trading name of Feltlab Software Pty Ltd (ABN to be registered). These terms apply when you use withbloc.com, book a scoping call, receive a diagnostic, engage us for deployment, or access the Bloc platform.

In these terms, "we", "us" and "our" refers to Feltlab Software Pty Ltd. "You" and "your" refers to the client organisation, website visitor, or authorised user using Bloc.

Engagement model

Bloc is a deployment partnership for Australian strata agencies. We do not sell a self-serve trial. The usual engagement sequence is:

1. a no-cost scoping call to confirm fit;
2. a paid diagnostic sprint;
3. a deployment phase, if both sides proceed; and
4. a managed partnership for ongoing platform access, support, monitoring, and improvement.

Any statement on the website about price, timing, or scope is general guidance only. The commercial terms that apply to your agency are the terms set out in the written proposal, order form, or agreement accepted by both sides.

Scoping calls

Scoping calls are no-cost and do not create an obligation for either side to proceed. We may decline an engagement if your agency is not the right fit for Bloc, including where the mail platform, PMS, agency size, data access, timing, or requested workflow falls outside our current operating boundary.

Diagnostic sprint

A diagnostic sprint reviews your agency's actual mail and operating patterns so we can produce a written diagnostic and a fixed-price deployment proposal. The diagnostic fee, timing, access requirements, and credit terms will be stated in your proposal.

Unless your proposal says otherwise, diagnostic outputs are provided for your internal use only. You may use them to assess whether Bloc is a fit for your agency. You must not publish, resell, or provide our diagnostic methods, templates, scoring logic, or report structure to another vendor for replication.

Deployment and managed partnership

Deployment includes the work stated in your accepted proposal, which may include Microsoft 365 tenant connection, PMS integration or roll import, mailbox lookback, classifier scoring, voiceprint calibration, dashboard setup, shadow mode, reviewer training, and close-support hypercare.

The managed partnership includes the ongoing services stated in your agreement, which may include platform access, hosting and model costs, monitoring, support, voiceprint refinement, working sessions, quarterly reviews, and product improvements shipped inside the maintained Bloc platform.

Bloc deploys across the full agency or agreed business unit. We do not run partial-team pilots where doing so would create stale voiceprints, incomplete case history, or an unrepresentative view of the product.

Funded modules

If your agency needs a workflow the current catalog does not cover, we may scope it as a funded module. Funded-module pricing, scope, timing, and acceptance criteria are quoted per engagement and must be agreed in writing before work starts.

Unless expressly agreed otherwise, funded modules are built on the Bloc platform. Bloc owns the platform, code, architecture, prompts, internal methods, and product improvements. Your agency owns its data, configuration, outputs, and exportable enrichment records.

When a funded module becomes standard, founding pricing or grandfathered commercial terms apply only if they are stated in your written agreement.

Your responsibilities

You are responsible for:

• providing accurate information during scoping, diagnostic, and deployment;
• ensuring you have authority to grant Microsoft 365 and PMS access;
• maintaining your own Microsoft 365 tenant, PMS, devices, network, and user accounts;
• reviewing drafts and outputs before they are sent or relied on;
• ensuring your staff use Bloc lawfully and in accordance with these terms; and
• telling us promptly if access, data quality, security, or operational assumptions change.

Human review and professional judgement

Bloc drafts, classifies, routes, and summarises operational material. It does not replace the professional judgement of strata managers, committee members, lawyers, accountants, building consultants, fire-safety providers, or other qualified advisers.

Unless expressly enabled in writing for a defined category, auto-send remains off by default. Your authorised users are responsible for reviewing and approving any email, work order, agenda, motion, minute, report, or other output before it is sent or acted on.

Acceptable use

You must not use Bloc to:

• break the law or assist another person to break the law;
• send spam, misleading communications, or malicious content;
• interfere with the platform, attempt unauthorised access, or bypass security controls;
• upload or process data you do not have the right to provide;
• use outputs as legal, financial, engineering, fire-safety, or compliance advice; or
• copy, benchmark, reverse engineer, or replicate the platform or our internal methods.

Data and privacy

We handle personal information in accordance with our privacy policy. Your mailbox remains in your Microsoft 365 tenant. Bloc reads and writes via Microsoft Graph and keeps operational records needed to provide the service, such as classifications, drafts in review, contact records, scheme records, voiceprint artefacts, and audit history.

You retain ownership of your source data, agency configuration, outputs, and enrichment records. On request or at the end of the engagement, export rights and timing are governed by your written agreement.

Platform intellectual property

Bloc retains ownership of the platform, source code, product design, database structure, prompts, internal tools, documentation, templates, models, workflows, and general product improvements, except where your written agreement expressly says otherwise.

You must not copy, reproduce, decompile, reverse engineer, or create a competing product from the platform, diagnostic materials, prompts, outputs, or internal methods, except to the extent permitted by law.

Fees, taxes and payment

Fees, payment timing, included services, usage limits, renewal terms, and cancellation terms are set out in your written proposal or agreement. Unless stated otherwise, prices are exclusive of GST and are payable in Australian dollars.

If an invoice is overdue, we may pause work or suspend platform access after giving reasonable notice. You remain responsible for fees incurred before suspension or termination.

Third-party services

Bloc depends on third-party services, including Microsoft 365, Microsoft Graph, cloud hosting, AI model providers, analytics providers, and your PMS or data exports. We are not responsible for outages, defects, permission changes, rate limits, data quality issues, or policy changes in third-party systems outside our control.

Availability and changes

We aim to keep Bloc available and maintained, but we do not guarantee uninterrupted or error-free operation. We may update, improve, retire, or change features where needed for security, reliability, maintainability, compliance, or product direction.

Where a change materially affects your agency's agreed use of Bloc, we will give reasonable notice where practical.

Confidentiality

Each side must keep the other side's confidential information confidential and use it only for the purpose of the engagement, unless disclosure is required by law or authorised in writing. Confidential information includes operational data, commercial terms, security details, diagnostic reports, non-public product information, and agency records.

Disclaimers

Bloc is provided for operational assistance. It is not legal advice, financial advice, engineering advice, fire-safety advice, building advice, insurance advice, or trust-accounting advice. You are responsible for obtaining qualified advice where required.

To the maximum extent permitted by law, Bloc is provided on an "as is" and "as available" basis, subject to any warranties or guarantees that cannot be excluded under Australian Consumer Law or other applicable law.

Liability

Nothing in these terms excludes liability that cannot be excluded by law. To the maximum extent permitted by law, we are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, or loss caused by your data, your systems, third-party services, or decisions made without human review.

Any liability cap, service credit, indemnity, or special remedy that applies to your agency will be set out in your written agreement.

Ending an engagement

Termination rights, notice periods, transition assistance, data export, deletion, and final invoicing are governed by your written agreement. Ending an engagement does not affect rights or obligations that are intended to survive, including confidentiality, payment, intellectual property, data export, disclaimers, and liability limits.

Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. If you have a signed agreement with us, changes to this website page do not override that agreement unless both sides agree in writing.

Governing law

These terms are governed by the laws of Queensland, Australia. The courts of Queensland have non-exclusive jurisdiction over disputes relating to these terms.

Contact

Feltlab Software Pty Ltd
Brisbane, Queensland, Australia
jason@withbloc.com